Terms & Conditions
1.1. Please familiarise yourself with the following terms and conditions before your relocation date.
1.2. Our terms and conditions have been written in an easy-to-read format so you as the client, are aware of your responsibilities when engaging our services and we establish our responsibilities as the business who provide those.
1.3. In these terms and conditions:
1.3.1. “We” or “Our” means EasyMove Services.
1.3.2. “You” means the person who has sought this quote or agreed to receive the services from EasyMove Services;
1.3.3. “Us” means both. EasyMove Services and the person who has sought this quote or agreed to receive the services;
1.3.4. “Goods” means all the furniture and other items that will be part of the Services;
1.3.5. “Services” means the work performed for you in picking up, transporting, packing, and delivering the Goods from the original location to your nominated destination.
1.4. EasyMove Services are NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH. We reserve the right to refuse to quote for the carriage of goods for any particular person and carriage of any goods or classes of goods at Our discretion.
2. Your Obligation to Provide EasyMove Services Information about your Goods:
2.1. When you provide EasyMove Services with the information about your Goods you should be aware that we are relying upon the information to provide the quote or estimate of what is required to deliver our services.
2.2. By accepting our quotation and booking our moving services, you are accepting to be the owner of the goods in question and/or have the legal agent for the owner of the Goods;
2.3. That the Goods must NOT include any item that is Dangerous or may become dangerous including:
• Firearms and explosive materials
• Corrosive or combustible materials
• Materials containing vermin or noxious substances.
2.4. Should we become aware of any item that has any of the properties referred to above we may refuse to move or handle that item, we may take reasonable actions to dispose of the item or other such action necessary to promote the safety of our removalists and equipment without it resulting in any need to compensate you for such action.
2.5. You must detail to us any fragile or valuable goods that are to be moved by EasyMove Services.
3.1. You will need to provide details of the items you want to move, pick up and drop off locations and date/time.
3.2. Based on the received information, we will estimate how many removalists you might need; however, this could vary depending on our schedule for the moving date due to the nature of our busines and to efficiently speed up the jobs.
3.3. You will need to pay the booking deposit and send us the receipt to save the spot for you. This deposit is not refundable under any circumstances.
4.1. You can change your relocation anytime by giving minimum 48-hour notice, no charges apply, and we will do our best to find a new suitable moving time for both of us.
5. Cancellations and Rescheduling
5.1. We have a cancellation policy.
5.2. If you cancel your booking, a cancellation fee equivalent to the paid deposit will apply.
5.3 You can reschedule your booking one-time by giving us a minimum of 3 days’ notice for relocations in Metropolitan Melbourne or Regional Victoria and 7 Days for Interstate Jobs, no charges apply, and we will do our best to find a new suitable time.
6.1. You must instruct us where to park and make all the pre-booking arrangements if needed.
6.2. Our preference is to park in loading zones and wide free parking areas with easy access to your property. We will park safely and obey parking rules and time limits if they apply.
6.3. If no free parking is available, any parking fee or infringements we get, will be charged to you.
7. During the move
7.1. The Services provided to you will comply with the Guarantees as set out in section 60, 61 and 62 of the Australian Consumer Law, except where the services are required by You for the purposes of a business, trade, profession or occupation, and will be rendered with due care and skill, and the following conditions set out in clauses 7 – 14 inclusive.
7.2. We will allocate the number of movers and truck(s) subject to our availability for the day. It is up to EasyMove Services discretion to allocate resources as needed to perform the jobs up to standards and efficiency.
7.3. On arrival, we will do a quick inspection of the accesses and conditions of the property and the items to be transported.
7.4. We will notify you immediately of any marks, scratches, loose parts, damages, etc as we do not take responsibility for those.
7.5. It is your responsibility to inform us about fragile items beforehand. If fragile items are found, they will need to be pre-packed and wrapped by you before transportation; alternatively, we can provide a complimentary professional packing or unpacking service upon request.
7.6. It should be noted that if we determine that there are more goods than those discussed at the booking stage, that we will do our best to fit all your items. If this is not possible, we will discuss the options available, such as multiple trips *if we have the time* or try to arrange an additional truck or relocation date. All these will be charged at the same booked rate, and extra costs will need to be taken into consideration if required; moreover, the same terms & conditions apply.
7.7. We will follow your instructions of what items need to be transported, and YOU must check that no extra items are taken or forgotten.
7.8. It is agreed you hired us to complete the job discussed during the booking; as a result, we will not provide any discount or withdraw fees if multiple trips, extra movers, trucks or additional relocations are needed to complete the job.
7.9. Once we have agreed on the goods to be moved in points 7.3 to 7.8 above. At the completion of the services, any additional amount owed will be charged as the final payment (“Final payment”)
7.10. EasyMove Services reserves the right to cancel the job on the spot if any of the above conditions are violated by you, or there is the presence of dangerous or hazardous goods, or the conditions are unsafe for our removalists and equipment. We will charge the booked hourly rate until the cancellation notice is given.
7.11. If you fail to pay, we will keep your goods until payment is processed and re-delivery and storage charges will apply.
7.12. If we cannot deliver your items for reason or circumstances outside our control, we will store them, and you will be responsible for re-delivery and storage charges. Alternatively, you are welcome to pick them up. In any of these unfavourable circumstances, we will always try to achieve a positive resolution.
7.13. EasyMove Services reserves the right to refuse and will not receive or accept any claims for consequential loss or damage when we are unable or refused to move your items for any reason.
8.1. The working time we charge will start when we arrive at the pickup location and will end upon unloading of the truck(s) and completion of final payment (if required).
8.2. The minimum booking is set to 2 hours, and after this, we will charge in 15-minutes blocks.
8.3. The call-out fee is pre-set for each suburb, which ranges from $40 to $129 including GST for Metropolitan Melbourne
9.1. The pricing structure we provide will have all the charges and fees clearly stated.
9.2. We do not negotiate prices or provide discounts at the completion of a job.
9.3. It is a condition of our agreement that you must pay the full amount owed for all the services received from EasyMove Services at the completion of the movement of the goods (“the final payment”), and that we have a right to keep your goods until that final payment is received.
9.4. If we need to keep your goods because you failed to comply with these T&Cs, you will be entitled to up to one (1)-month to pay the due amount and any incurred extra costs. However, if you fail to pay your debt within this timeframe, you inarguably accept, transfer, and authorise EasyMove Services to make use of those goods as convenient.
9.5. Our working time keeps running until you process the final payment in full; additionally, if payment is not provided, you would be liable for a late fee of $30 per day and collection agency related costs.
9.6. We do not offer credit under any circumstances.
9.7. Extra fees will apply for re-delivery and storage where you fail to pay at the end of the job. Alternatively, you can pick your items up once we confirm payment reception.
9.8. You can pay by Bank transfer, Cash or EFTPOS. A surcharge of 3% may apply when using debit and credit cards. You will need to provide the receipt on the spot in case of doing Bank transfers.
10. Damages and Insurance
10.1. We guarantee your items will be transported as carefully as possible, but sometimes things do go wrong. We do recommend that you take out insurance for the Goods being moved.
10.2. If your Goods sustain damage because of defective or inadequate packing or unpacking, and the packing or unpacking (as the case may be) was not undertaken by Our removalists, we will not be liable for that.
10.3. You should be aware that certain goods (including electrical and mechanical appliances, computer equipment, scientific and musical instruments) are inherently susceptible to suffer damage or disorder upon removal. We will only be responsible for damage that occurs because of a lack of care and skill on Our part. Refer to line Item 10.5
10.4. While we appreciate you might want to give us a hand by carrying stuff, we do not take responsibility for items damaged by your helpers, family and/or friends.
10.5. EasyMove Services will pay for any physical damage caused only by our removalists by dropping, mishandling, or inadequately securing of an item DURING THE MOVE ONLY.
10.6. The aforementioned means you will need to notify us of any concerns/damages by the end of the relocation. As we do not take responsibility after this date, our insurance won’t apply if you notify us after a few days.
10.7. Before proceeding with any insurance claim about the damage, we may have caused we will discuss with you the options of:
i. Repair of the damage to a reasonable pre-existing condition; or
ii. Replacement where the article cannot be repaired to a reasonable condition; or
iii. Compensation up to the pre-damage market value of the item.
10.8. When we decide upon the steps in 10.7 above we need to highlight that this is not a “new for old” service and wear & tear, depreciation value and age will be taken into account to determine the item’s valuation if a dispute arises. This value will be determined by our insurance company, auctioneer, or expert in the field.
10.9. In repairing any item we will use our reputable repairers and try to return the item to the agreed pre-existent condition, however, we don’t offer compensation for any consequential loss or loss of value or if you are not happy with the repair result. We will not engage in repairing items where repair costs are more than the pre-damage market value of the item, and in this case, we will offer compensation.
11. Payment of the Excess Fee on Insured Amounts
11.1. It is a condition of this agreement that BEFORE we proceed to forward any claim to our insurer. You must provide EasyMove Services all the required funds related to cover the insurance company excess fee ($300). This condition is non-negotiable under any circumstances as clients are encouraged to take their own goods insurance and engage our professional packing services;
12. Goods that are Excluded from our Insurance
12.1. We will not cover any physical damage or internal faults of the following items due to their inherent fragility:
• Glass items not adequately wrapped or safely packed by you. This includes but not limited to, tabletops, mirrors, picture glass, alcohol bottles, etc.
• Fragile Items not correctly secured in their original package or hard cases, such as televisions, fridges, lamps, microwaves, coffee machines, computer equipment, musical instruments, office furniture like photocopiers, printers, laser machines or specific items related to your work; i.e. scientific equipment & specialised machinery.
• Architectural pieces, antiques, sculptures, artwork, paintings, tableware, etc.
• Stones, such as granite, marble, variety of compositions or similar items, including plant pots.
• Spas, Pool Tables, Pianos and fragile or bulky heavy items.
• Fragile prefabricated furniture such as IKEA, Fantastic Furniture or similar furniture stores.
• Items packed on Storage Facilities such as Storage King, Kennards Storage or similar, and items packed on mobile storage containers, such as TaxiBox, Pods or similar.
• Items not handled by us
• Floors, Ceilings & Walls
13. Our Piano or Pool Table Moving Bundle
13.1. We currently offer 50% of the relocation of Pianos and Pool Tables.
13.2. The offer is only available to clients who are having their home or office contents moved by us.
13.3. To take advantage of this offer, the Piano or Pool table must be moved at the same time we move those home or office contents.
14. Free Moving Boxes Offer
14.1. At EasyMove Services, we promote sustainability, and we do care about reducing waste.
14.2. You can get free boxes, subject to paying the security deposit, that can be re-used until their lifespan is exhausted.
14.3. These boxes can be with you for two (2) weeks including
i. You can collect the boxes anytime before your moving date or get them delivered for a fee; and
ii. You pay a $5 bond per box and must deliver them back within the two (2) weeks timeframe to get your bond back.
14.4. You are required to return the boxes without damage and deterioration.
14.5. When the boxes are returned in the acceptable condition the security deposit paid previously by you will be refunded.
15.1. If You or We consider that a dispute has arisen in relation to this agreement (either during the Services or after they have been completed), written notice of the dispute will be given to the other party.
15.2. Even if that notice is given, You and We must continue to perform any outstanding obligations under the agreement.
15.3. If You and We cannot resolve the dispute between Us, you are entitled to refer the dispute to the National Road Transport Association (NATROAD) which has procedures for dispute resolution.
16.1. To enable EasyMove Services to provide you a quotation, and to allow us in delivering our services if you accept our quotation, we collect and hold personal information (such as your personal details and information concerning your proposed move as forwarded to us), and possibly photographs taken to assist us in marketing, providing a quotation or assessing a claim.
By engaging EasyMove Services, you agree to the aforementioned Terms and Conditions with no exceptions under any circumstances.